Small adjustments in the way you operate your business and the customer experience can have profound impact. So what are some of these growth opportunities?

Well, it’s alchemy. It’s a mindset. It’s the joy of problem-solving. It’s playing the system. Its other peoples’ networks. It’s the free ride. Its rapid experimentation and short term acceleration. It’s not everyone’s bag, but it’s not as if just anyone can do it either.

It’s a little bit like digital marketing, plus data analytics and business strategy.‍